Customer Service Rep Job in Somerset

 

Horizon Staffing Solutions is seeking a customer service representative for one of our clients in Somerset, NJ. This position is a Monday – Friday 9am-5pm job opportunity. This is a full time temporary position that may become permanent. Customer service reps serve customers by providing product and service information; resolving product and service problems.

Location: Somerset, New Jersey

Schedule: Monday – Friday 9am-5pm

Position Type: Full Time temporary

 

Customer Service Representative Job Duties:

– Attracts potential customers by answering product and service questions; suggesting information about other products and services.

– Opens customer accounts by recording account information.

– Maintains customer records by updating account information.

– Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

– Maintains financial accounts by processing customer adjustments.

– Recommends potential products or services to management by collecting customer information and analyzing customer needs.

– Prepares product or service reports by collecting and analyzing customer information.

– Contributes to team effort by accomplishing related results as needed.